SmarterTrack SSO, logout problem?

Question asked by Tien Nguyen - 10/9/2014 at 12:56 AM

Unanswered

I have two site: mysite.com, support.mysite.com (using SmarterTrack). I config SSO between two site by following this article:

https://portal.smartertools.com/kb/a2517/configure-single-sign-on-between-smartertrack-another-site.aspx

The login work fine, but I cannot logout from support.mysite.com. When logout, the authentication cookie of main site (mysite.com) have not been deleted yet, so the user still be authenticated.

Is this my mistake? How can I fix this problem?

Thanks,
MT

7 Replies

Reply to Thread

Darwin Lambeth Replied

10/23/2014 at 7:52 AM

I am having the exact same issue with the exact same scenario.

Anyone please advise?

User Replied

11/21/2014 at 4:29 PM

Hello, a possible instant fix would be to clean your cookies (so that you can log out) but if this is a recurring issue i would recommend on submitting a support ticket? Does this just happen anywhere on the portal side no matter which page you are on? or is it only in a section such as the community?

Tien Nguyen Replied

11/22/2014 at 8:13 PM

Hi, thank you @Ashley Maberry. This happen for all pages on the portal side. I have solved my issue by adding this line (<httpCookies domain=".mysite.com"/>) to both web.config.