Chat Threads in SmarterMail 11.7

Question asked by Katherine Huddle - 10/8/2014 at 11:17 AM

Answered

Hi,

Does anyone know how long chat threads stay available? We recently enabled the Chat feature, and cannot find a way to delete messages. Just wondering how long users will have access to Chat history.

Thanks!

3 Replies

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Employee Replied

10/8/2014 at 3:48 PM

Employee Post Marked As Answer

Hi Katherine!

Your chat threads will be available from the beginning of when the chat feature was enabled; there's not a way to delete threads or messages. Saving chat history is a default action and can not be turned off at the domain or system level, so your users will always have access to their past conversations.

Katherine Huddle Replied

10/9/2014 at 6:56 AM

Hi Andrea,

Thanks for the quick reply! I just have one additional question -

Do chat threads/messages count against a user's total disk space limit? For example, if each user has been given 500 MB of total disk space, will chat messages of say 500 B/message count as part of that?

Thanks!

Employee Replied

10/13/2014 at 8:05 AM

Employee Post

Hi Katherine,

Sorry about the late reply on this. No, the chat threads don't count against a user's total disk space limit.

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