KB Articles with Broken Links

Really like V10 of SmarterTrack, when looking at the list of KB articles the results are a little inaccurate.

If an article has three broken links then the article is listed three times - Okay I can live with that
Once I have removed the three broken elements in the article sometimes the count is deprecated by 1 sometimes by 3 Okay I can live with that.
I rescan for broken links and those same articles that now do not have broken links are still listed - Hmmm
When I delete the articles I no longer require they still appear as having broken links even after a rescan which is not good.

Ideally I want the articles to be removed from the list so I know what's left, a little more documentation on the Community facility would be good.

Overall 10/10 on the new release well done to everyone at ST

Employee Replied

2/20/2014 at 10:36 AM

Employee Post

Hello Paul,

I looked into this for you and was able to recreate and fix the issue for the next build. Contact support for a custom build if you need one before the next minor. Thank you for your support!

-Ashley

User Replied

2/20/2014 at 10:37 AM

Let us know if you have any more problems. :)

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