KB Articles with Broken Links
Problem reported by Paul King - February 20, 2014 at 10:00 AM
Resolved
Really like V10 of SmarterTrack, when looking at the list of KB articles the results are a little inaccurate.
  • If an article has three broken links then the article is listed three times - Okay I can live with that
  • Once I have removed the three broken elements in the article sometimes the count is deprecated by 1 sometimes by 3 Okay I can live with that.
  • I rescan for broken links and those same articles that now do not have broken links are still listed - Hmmm
  • When I delete the articles I no longer require they still appear as having broken links even after a rescan which is not good.
Ideally I want the articles to be removed from the list so I know what's left, a little more documentation on the Community facility would be good.
 
Overall 10/10 on the new release well done to everyone at ST
 
 

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Employee Replied
Employee Post
Hello Paul,
        I looked into this for you and was able to recreate and fix the issue for the next build. Contact support for a custom build if you need one before the next minor. Thank you for your support!
-Ashley
    

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