Logs showing no results

I am trying to find out why we are not receiving emails from one domain that we have received fine in the past.

The last email I found in message archiving was from may of this year. If I search my logs dated back to include this month, I get no results.

How can message archiving have an email that I have no logs for? I am also certain they tried to email us since then and yet I am unable to find anything.

Bruce Barnes Replied

10/6/2014 at 8:23 AM

I assume you ran all of the external tests?

Have you asked them to try sending a message and then checked your logs, to verify they did not screw up the address they are supposed to be sending to?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Steve Reid Replied

10/6/2014 at 8:38 AM

Marked As Answer

Looks like I had delete logs enabled somehow. I do not remember ever turning that on.

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