Print Button does not work on Windows 8.1 and IE 11

Problem reported by Bob Bartlet - 10/3/2014 at 9:36 AM

Resolved

Print Button does not work on Windows 8.1 and IE 11

When clicked the email in the pane blinks but the print window does not apear. I have confirmed that popup blocker is not the issue.

Running Smarter Mail version 12.4 on WIN 2003 IIS6

Any advice would be appreciated, thanks

7 Replies

Reply to Thread

Employee Replied

11/14/2014 at 4:30 PM

Employee Post

Hello Bob,

I wanted to update you that we are contiuing to look into the issues with the Printing with Internet Explorer 11.x on a Windows 8.1x OS. Please let us know if you have any other questions.

Thanks.

Jack Kerins Replied

12/23/2014 at 9:18 AM

Is there a workaround that will enable IE 11 users to print an email until a permanent fix is in place?

Bruce Barnes Replied

12/23/2014 at 12:21 PM

File Print

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Employee Replied

12/23/2014 at 12:59 PM

Employee Post

Jack, are you using a tablet / Surface? I've tried printing an email in IE 11 on a Win8.1 PC with no problems.

Jack Kerins Replied

12/23/2014 at 1:56 PM

Robert, I am using a Surface Pro 3 with Win 8.1 Por and IE 11.0.9600

Employee Replied

12/23/2014 at 2:04 PM

Employee Post

Printing from Chrome or FireFox should work fine. It seems only IE 11 on the Surface is experiencing this problem.

Eric King Replied

2/16/2015 at 10:51 AM

Is this still an open issue. I seem to have the problem with 8.1, IE 11 and SmarterMail Version - 13.2.5511. Issue was also with previous version of SmarterMail. I was hoping latest version would include fix.

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