Print Button does not work on Windows 8.1 and IE 11
Problem reported by Bob Bartlet - 10/3/2014 at 9:36 AM
Known
Print Button does not work on Windows 8.1 and IE 11

When clicked the email in the pane blinks but the print window does not apear. I have confirmed that popup blocker is not the issue.
 
Running Smarter Mail version 12.4 on WIN 2003 IIS6

Any advice would be appreciated, thanks

7 Replies

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0
Employee Replied
Employee Post
Hello Bob,
 
I wanted to update you that we are contiuing to look into the issues with the Printing with Internet Explorer 11.x on a Windows 8.1x OS. Please let us know if you have any other questions.
 
Thanks.
 
0
Jack Kerins Replied
Is there a workaround that will enable IE 11 users to print an email until a permanent fix is in place?
0
Bruce Barnes Replied
File Print
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Robert Emmett Replied
Employee Post
Jack, are you using a tablet / Surface? I've tried printing an email in IE 11 on a Win8.1 PC with no problems.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Jack Kerins Replied
Robert, I am using a Surface Pro 3 with Win 8.1 Por and IE 11.0.9600
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Robert Emmett Replied
Employee Post
Printing from Chrome or FireFox should work fine. It seems only IE 11 on the Surface is experiencing this problem.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric King Replied
Is this still an open issue. I seem to have the problem with 8.1, IE 11 and SmarterMail Version - 13.2.5511. Issue was also with previous version of SmarterMail. I was hoping latest version would include fix.

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