SmarterStats Check-up reports problem with Folder Permissions
Problem reported by Christina Jönsson - October 3, 2014 at 7:22 AM
Not A Problem
We are about to migrate SmarterStats 9.2 to a new server, but there seems to be some kind of incorrect NTFS settings. When running Self Diagnostics  we get this error: 
Failed /app_data/config/ Folder Permissions Test
  Notes: Cannot READ from the directory. Please modify the permissions using NTFS.
We have checked both folder App_data/Config and SmarterStats/Service for read-only files, but not found any. Server has been rebooted several times. Also verified that the service has full control to those folders - still same error!
 
Anyone having an idea what to do????

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Employee Replied
Employee Post
Hey Christina,
 
This test fails when the SmarterStats service is unable to read\write to its own /app_data/config/ location.  A simple test is ran to verify that files can be accessed and written to in the folders.  From the error, it looks like READ permissions are what's preventing the test from moving forward.  You have started in the right direction by verifying that the service does have sufficient access to that path.  Depending on the server setup, you may need to apply the folder security settings to all children objects as well.  One other item to verify would be that SmarterStats is setup as an IIS site, as this as been used to help resolve permissions issues as well.
 
Thanks
0
Christina Jönsson Replied
I had already applied the folder settings to child objects as well. And site was running as IIS site. 
Ended up with uninstalling, stopping IIS site, removing folder in Pgm Files.
Reinstalled using same settings, only diff is new IIS Site (with same settings) - now the test completes successful.
Don't know exactly what the problem was....
0
Employee Replied
Employee Post
Hey Christina,
 
Thanks for the update on this issue.  I am glad to hear that you were able to get it resolved.  I will double check that process just to make sure there isn't an underlying issue at hand.
 
Thanks
0
Uwe Degenhardt Replied
Autsch ! I have the exact same problem on my 14.4 Enterprise Server now. I upgraded from 13.x

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