Could not find a part of the path 'D:\SmarterMail\Spool\SubSpool9\-934730822931.hdr'.
Question asked by Ori Slasi - October 2, 2014 at 12:52 PM
Unanswered
Hi to all,
 
I have a problem with my mail server which i would like to ask for advice,
does anybody knows how can i fix the next problem?

03:03:14 [][15714150] rsp: 220 mail.***.net  
03:03:14 [][15714150] cmd: EHLO
03:03:14 [][15714150] rsp: 250-mail. Hello [] 250-SIZE 31457280 250-AUTH LOGIN CRAM-MD5 250 OK
03:03:15 [][15714150] cmd: MAIL FROM:<@>
03:03:15 [][15714150] rsp: 250 OK <@> Sender ok
03:03:15 [][15714150] cmd: RCPT TO:<@t>
03:03:15 [][15714150] rsp: 250 OK <@> Recipient ok
03:03:15 [][15714150] cmd: DATA
03:03:15 [][15714150] Exception: Could not find a part of the path 'd:\SmarterMail\Spool\SubSpool9\-934730822931.hdr'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at TcpServerLib.SMTPSession.DATAAsync(String argsText)
03:03:15 [][15714150] rsp: 500 temporary server error
03:05:17 [][15714150] rsp: 421 Command timeout, closing transmission channel
03:05:17 [][15714150] disconnected at 10/1/2014 3:05:17 AM
 
mail server version: SmarterMail Enterprise 5.5
 
 
Thank you
 
Ori

5 Replies

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2
Bruce Barnes Replied
Make certain that NOTHING is touching any of the SmarterMail directories or files.
 
This may have been caused by an antivirus program which deleted the HDR of the message but not the body.  Now you have an orphaned file and will have to find and delete the mate to 934730822931.eml, which may, or may not, be in the same directory as the original HDR file.
 
Unless someone has a better solution, once you locate the orphaned file, delete it.  That's the only way you're going to clear up the error.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Tina Cline Replied
I have seen the exact same thing on our server just recently.  Maybe twice.  Once I find the orphaned .eml file, I open it in notepad and if it looks legit (not spam), I recreate a .hdr file for it and put it back to the spool.
No clue why it happens...
0
Ori Slasi Replied
"Make certain that NOTHING is touching any of the SmarterMail directories or files"

I think i have found the problem... it is actually my fault...
Spool\SubSpool9 doesn't exist on the server, i had some problems few months ago and i have deleted this folder. i was sure that smart mail will create it if he needs it.

Thank you for your answer
0
Steve Reid Replied
I've never really understood the reasoning behind needing the subspool folders. I always turn them off.
0
Bruce Barnes Replied
The subspool folders allegedly contribute to the efficiency of SmarterMail. 
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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