Blank Emails (again)

Problem reported by stuart collier - 9/30/2014 at 1:09 AM

Submitted

Anyone else experiencing blank emails in the Inbox after renaming/moving/deleting subfolders from within Thunderbird?

To recreate :-

Create a subfolder of the inbox - call it TEST

Rename TEST to TEST1

Send an email to yourself

- email is not delivered

Restart Thunderbird

Email delivered either blank or corrupt.

Im finding this is if you rename, delete or create sub folder inside the inbox

..... just tried it on another folder (other than the INBOX) and there is no error...

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Steve Reid Replied

9/30/2014 at 5:30 AM

Simple solution would be to manage folder within the webmail.

What do the thunderbird logs say about it?

stuart collier Replied

9/30/2014 at 6:21 AM

Not really a solution is it? :)

How can you stop users from creating/editing folders?

Ive done some more investigating.

If I keep thunderbird open and goto the web portal.

Create a folder inside the INBOX,

send an email to myself, then delete the folder (folder contains no emails)

Thunderbird receives no notifications.

Restarting thunderbird and the email shows blank in the *web portal* and in thunderbird.

Steve Reid Replied

9/30/2014 at 6:59 AM

It seems that proves it is Thunderbird corrupting the message... So maybe there's problem in Thunderbird?

What version of thunderbird and smartermail are you using?

stuart collier Replied

9/30/2014 at 7:04 AM

I thought that at first - but Thunderbird isnt doing any of the folder moving or renaming ? Its just waiting for new emails ? - Im at a loss on how thunderbird corrupts the email when it hasnt received it yet.

Thunderbird 31.1.2

Sm 11.7

Steve Reid Replied

9/30/2014 at 8:19 AM

I just finished installing Thunderbird and letting it sync my gigs of emails via IMAP. I then performed your test and I do not see your behaviour at all

Steve Reid Replied

9/30/2014 at 8:20 AM

Please check to make sure your antivirus is set to excluded the spool and domain folders. Seems like something is locking the file.

stuart collier Replied

9/30/2014 at 8:28 AM

There is no antivirus on the SM machine.

Ive tested it on 3 machines - 2 on the LAN one on WAN. Same on all so its not account specific / machine specific. Only thing they have in common is SM.

Steve Reid Replied

9/30/2014 at 8:48 AM

Seems like something your would need to open a support ticket to fix...

stuart collier Replied

10/20/2014 at 8:15 AM

Finally found proof and took a video for support !!!!

We are now on 12.4 and the same behaviour exists. Hopefully they can at least recreate it now !

The key to the test is that you must have at least 1 unread message in your inbox. ^^^^ then do as I stated above.

Also found with 12.4 that if you do edit or add a new folder in Thunderbird you will receive no new emails at all until thunderbird is restarted...

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