SmarterMail to SmarterMail Mailbox Migration
Question asked by Sarah Weinberger - September 29, 2014 at 12:19 PM
Unanswered
How would I perform a mailbox inclusive off all sub-folders under the Inbox on a mail account from SmarterMail on a server to another mail account on a different server? (I am migrating servers.)
 
I saw this link, however the migration tool (Settings | My Settings | Advanced Settings | Migration Tool) conspicuously misses a SmarterMail option in the dropdown list leaving only "Other" as a valid option. if I use that option, I can import only the Inbox root. That is fine, if I have maybe 1 or 2 subfolders, but I have quite a few. Is there any other method to migrate?

14 Replies

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Chris Le Replied
We sometimes need to move a single customer from one server to another. It would be extremely nice to have a SM to SM migration option that migrates email, calendar, contacts, tasks, and even file storage too!
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I was being nice. :-) I also would not mind the other items. With respect to contacts, one can export and then import contacts, but with a many accounts the whole process is complicated. My question was with respect to one account, but I would not mind a migration tool of the database.
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The most important thing is just another option inside the dropdown that allows importing of another SM account complete with all folders (delete, inbox, sent items, calendar, tasks, contacts, etc.)
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Steve Reid Replied
This is best done via the file system. Zip up the accounts folder and unzip it over top of the user you created and the restart the service.
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Chris Le Replied
Yes but this also requires a reboot.
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Steve Reid Replied
No it does not.. it requires a restart of the service.
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Chris Le Replied
For us, each of our servers has 600+ domains and over 6,000 users, it normally takes 10 minutes to restart the service. Our customers notice, and complain even if the service goes down for 1 minute. So a migration tool that can move data from one server to another without having to do this is ideal for us.
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Steve Reid Replied
Oh I agree, for sure.
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Michael Muller Replied
That would be great. I mean, what if we were migrating to a new server and wanted to move over all the domains. I know there's a hard-drive copy-files method, but it's not very elegant.
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Giovanni Zomer Replied
the question is similar to the one I'd have; we need to migrate a domain (140 email-adresses) from one smarterMail-server to another smarterMail-server (both professional version, maybe not the same smarterMail-version at the moment);
what is the best way to
> create automatically the users on the new server (with their complete configurations)?
> copy the actual mail-data from all the users (of this domain) to the new server?
we wouldn't like to create manually 140 email-adresses and the mail-retrieval from one server to another one doesn't work for so many addresses;
any ideas how to manage it a simpler way? filecopy is enough? which directory do we need to copy to the new server? is the configuration of the 140 users automatical, copying certain files to the new server? could there be version problems? should we install the new version on the old server?
thanks!
 
 
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Michel De Beys Replied
I agree that would be just wonderful to have that option and it's surprising this is not covered yet
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Jorge Alegre Replied
If i have a costumer that already uses Smartermail in other ISP, how can i migrate Emails, calendar, notes, contacts, etc?
(Note: My costumer haven't access to the server files)
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Von-Austin See Replied
Employee Post
Sarah,

If you select the 'Other' option you can select IMAP as the connection type. This will bring in ALL folders and not just the inbox.

Unfortunately, there's not an option to carry over contacts\calendars, these will need to be exported and then imported back into the new account, but I will be glad to pass this feedback down to our developers so we can improve on this in the future.
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Von-Austin See Replied
Employee Post
Jorge, using the Mailbox Migration utility using the Other option and selecting IMAP is the best method to pull the mail.

Contacts can be exported within the web interface to a CSV file and can be imported via the web interface on the new host.

Unfortunately, there's not a native way to export Calendar or notes. You can leverage a CalDav client to pull the calendar data to a local machine, and then import this into the new host via a CalDav connection as well.

The best possible solution here would be for the customer to reach out to their other ISP who is running SmarterMail and request the physical files. Most providers don't seem to have an issue providing these in my experience.

I hope this helps.
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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