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Hitting Return in Safari Moves Cursor to Top
Problem reported by Jason Cross - 9/29/2014 at 9:06 AM
Resolved
Hello.  We are running Smartermail 12.4.5364.  When a Safari user (Mac) is composing an email using webmail, every time they hit enter, the cursor jumps back to the top of the editor.

13 Replies

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1
Robert Emmett Replied
Employee Post
This was a bug with the CKEditor.  They have recently published a fix for the bug that we have integrated into SmarterMail and that we are currently testing.  The fix will be included in the next minor update.

A workaround, you can press SHIFT-ENTER or if the cursor is placed before the last character, then CR/LF works "properly."
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
k 123 Replied
That has been driving me crazy for the past week or so too! Thanks for the post, now I know it's not something I accidentally changed in my computer settings or Smartermail settings.
 
I hope it get fixed soon, it's so annoying.
1
Michael Schuler Replied
Robert,
 
Do you have a timeline on the next minor release?
 
I've been seeing this issue in Safari 8 myself and now that OS X Yosemite is out and going, we might be getting more people having trouble with this.
 
Thanks!
 
Mike
1
Leo Novelli Replied
Same problem here.  Thanks Robert Emmett for giving us the SHIFT-ENTER workaround! 
0
Robert Emmett Replied
Employee Post
We are aiming for a Thursday, 23 October, minor release (subject to change). The fix will be include in that release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Schuler Replied
Sounds good. I'll watch out for it then or a bit after if there's last minute changes. Thanks!
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hankeg Replied
Has this issue ever been resolved. It is present on Safari 7.1.4
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Steve Reid Replied
This thread clearly states it has been resolved. Have you updated your installation of smartermail?
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hankeg Replied
Updated four days ago.
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Steve Reid Replied
what version did you update to? Because if it's newer than last October the fix is supposed to be in there. Since this is obviously a bug if you open a ticket it should be refunded.
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hankeg Replied
It is SmarterMail Enterprise 12.4 running on Inno-Tech email server.
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Leo Novelli Replied
Yes, it was resolved shortly after I posted my message.  Currently we are running SM Ent 13.3 and the issue doesn't exist.
0
Steve Reid Replied
Yeah you would have to ask them to update to get the included fix.

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