default font for emails and email RTL
Idea shared by hamed khadem - September 21, 2014 at 4:57 AM
Completed
Hi,
 
we use smarterTrack 10, we use persian language that is a right to left language for our portal, but when we want to send reply to a ticket it goes with Arial font while we need Tahoma font and also email receive at destination(gmail or yahoo or ...) Left to right! how could we solve these problems?
 

11 Replies

Reply to Thread
0
Employee Replied
Employee Post
Hi Hamed,
 
I have written this one down and will be bringing it up for discussion at an upcoming development meeting. Thank you for the feedback and suggestion.
0
Hi

will this done in Version 13?
0
This is our font stack for version 13. It will propagate down this list until matching glyphs are found:

Roboto
"Segoe UI"
"Lucida Grande"
"Lucida Sans Unicode"
Helvetica
Tahoma
Arial
sans-serif
Grady Werner
Development Manager
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
i think you miss underestand default font, i mean when the page load (for example we click on reply to ticket) the font that by default choosed become tahoma or ... (we need mostly tahoma) or if it is possible be ability to set it or change it via admin aria
0
If you're referring to the editor, then yes, we plan on allowing you to set the default font.
Grady Werner
Development Manager
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hello guys,
 
we are using SmarterTrack in Version 13 now. We are looking for this option as well, because it´s very time consuming to change the font and size everytime you write a reply.
Is there any new status to this feature request?
 
thanks!
0
Andrew Barker Replied
Employee Post
In version 13, you can now specify a default font for each brand. The default font will apply when creating a new ticket message, or when creating or editing a KB article, news item, community post (though currently not comments) - basically anywhere that you have the ability to modify the font.
 
To specify your default font, simply edit a brand and select your default font.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Hi, unfortunately this does not work as expected.
0
Andrew Barker Replied
Employee Post
Could you please elaborate on what problem you are experiencing?

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Hi, see Screenshots:

The font "Lucida Sans" is configured within the brand settings but will not be used when composing new mails or a new Canned replies.
0
drive.google.com/drive/folders/1885m9EjTbmZ_tMs1X2BuqxFHgpgRNieK?usp=sharing

Reply to Thread