default font for emails and email RTL
Idea shared by hamed khadem - September 21, 2014 at 4:57 AM
Completed
Hi,
 
we use smarterTrack 10, we use persian language that is a right to left language for our portal, but when we want to send reply to a ticket it goes with Arial font while we need Tahoma font and also email receive at destination(gmail or yahoo or ...) Left to right! how could we solve these problems?
 

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Employee Replied
Employee Post
Hi Hamed,
 
I have written this one down and will be bringing it up for discussion at an upcoming development meeting. Thank you for the feedback and suggestion.
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Hello guys,
 
we are using SmarterTrack in Version 13 now. We are looking for this option as well, because it´s very time consuming to change the font and size everytime you write a reply.
Is there any new status to this feature request?
 
thanks!
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Andrew Barker Replied
Employee Post
In version 13, you can now specify a default font for each brand. The default font will apply when creating a new ticket message, or when creating or editing a KB article, news item, community post (though currently not comments) - basically anywhere that you have the ability to modify the font.
 
To specify your default font, simply edit a brand and select your default font.
Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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