I have a "Ticket Created" system event set up to send an email when the event is triggered. In the body of the email, I am using the new #body# tag that is available. My users use Outlook 2010 to send requests into the system and Outlook of course creates its own HTML markup to handle formatting.

 

When I receive the notification email from the event, Outlook does not show the #body# properly and I see a bunch of header/CSS info before seeing the actual body of the request.

 

I use the #body# similarly with replies to tickets as well (using Ticket Message Received event), and SmarterTrack seems to strip out all the random header HTML from that #body# tag. Is there a way to make the "Ticket Created" event do the same thing?

 

Thanks!