Around the same time we discovered low hard drive space on our server (Windows 2008 R2 - 64bit - smarterstats 8.x) we also realized that we were getting:
Page:
/Login.aspx
Message
The page or resource that you are accessing is unavailable or an error has occurred.
When you try to access the page.
If you look in application logs you see:
Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 1/24/2014 12:31:44 PM
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: AMAZONA-I4D4V1F
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/24/2014 12:31:44 PM
Event time (UTC): 1/24/2014 6:31:44 PM
Event ID: 55bc1064cf184667baaa9f520e0aa7cc
Event sequence: 21
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/ROOT-2-130350615744176392
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files (x86)\SmarterTools\SmarterStats\MRS\
Machine name: AMAZONA-I4D4V1F
Process information:
Process ID: 1860
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: XmlException
Exception message: Unexpected end of file has occurred. The following elements are not closed: Guid, EventReminder, EventReminders, Settings, SmarterStatsApplicationSettings. Line 330, position 24.
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Data.XmlDataLoader.LoadColumn(DataColumn column, Object[] foundColumns)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadData(XmlReader reader)
at System.Data.DataSet.ReadXml(XmlReader reader, Boolean denyResolving)
at System.Data.DataSet.ReadXml(String fileName)
at SmarterStats.Config.XmlFileCacheEntry.Load()
at SmarterStats.Config.XmlFileCacheEntry..ctor(String XmlFilenameIn, String XsdFilenameIn, Boolean WatchFile, Boolean LoadXMLFromResourceIn)
at SmarterStats.Config.XmlFileCache.Load(String XmlFilename, String XsdFilename, Boolean UseFSW, Boolean LoadXMLFromResource)
at SmarterStats.Config.AppConfigFile.Load()
at SmarterStats.Config.AppConfigFile.get_Settings()
at SSWeb.Login.Page_Load(Object sender, EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
Request URL: http://newstats.nologyinteractive.com:8181/Login.aspx
Request path: /Login.aspx
User host address: 50.194.81.126
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 12
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Data.XmlDataLoader.LoadColumn(DataColumn column, Object[] foundColumns)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadData(XmlReader reader)
at System.Data.DataSet.ReadXml(XmlReader reader, Boolean denyResolving)
at System.Data.DataSet.ReadXml(String fileName)
at SmarterStats.Config.XmlFileCacheEntry.Load()
at SmarterStats.Config.XmlFileCacheEntry..ctor(String XmlFilenameIn, String XsdFilenameIn, Boolean WatchFile, Boolean LoadXMLFromResourceIn)
at SmarterStats.Config.XmlFileCache.Load(String XmlFilename, String XsdFilename, Boolean UseFSW, Boolean LoadXMLFromResource)
at SmarterStats.Config.AppConfigFile.Load()
at SmarterStats.Config.AppConfigFile.get_Settings()
at SSWeb.Login.Page_Load(Object sender, EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASP.NET 4.0.30319.0" />
<EventID Qualifiers="32768">1309</EventID>
<Level>3</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-24T18:31:44.000000000Z" />
<EventRecordID>3714384</EventRecordID>
<Channel>Application</Channel>
<Computer>AMAZONA-I4D4V1F</Computer>
<Security />
</System>
<EventData>
<Data>3005</Data>
<Data>An unhandled exception has occurred.</Data>
<Data>1/24/2014 12:31:44 PM</Data>
<Data>1/24/2014 6:31:44 PM</Data>
<Data>55bc1064cf184667baaa9f520e0aa7cc</Data>
<Data>21</Data>
<Data>2</Data>
<Data>0</Data>
<Data>/LM/W3SVC/2/ROOT-2-130350615744176392</Data>
<Data>Full</Data>
<Data>/</Data>
<Data>C:\Program Files (x86)\SmarterTools\SmarterStats\MRS\</Data>
<Data>AMAZONA-I4D4V1F</Data>
<Data>
</Data>
<Data>1860</Data>
<Data>w3wp.exe</Data>
<Data>NT AUTHORITY\NETWORK SERVICE</Data>
<Data>XmlException</Data>
<Data>Unexpected end of file has occurred. The following elements are not closed: Guid, EventReminder, EventReminders, Settings, SmarterStatsApplicationSettings. Line 330, position 24.
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Data.XmlDataLoader.LoadColumn(DataColumn column, Object[] foundColumns)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadData(XmlReader reader)
at System.Data.DataSet.ReadXml(XmlReader reader, Boolean denyResolving)
at System.Data.DataSet.ReadXml(String fileName)
at SmarterStats.Config.XmlFileCacheEntry.Load()
at SmarterStats.Config.XmlFileCacheEntry..ctor(String XmlFilenameIn, String XsdFilenameIn, Boolean WatchFile, Boolean LoadXMLFromResourceIn)
at SmarterStats.Config.XmlFileCache.Load(String XmlFilename, String XsdFilename, Boolean UseFSW, Boolean LoadXMLFromResource)
at SmarterStats.Config.AppConfigFile.Load()
at SmarterStats.Config.AppConfigFile.get_Settings()
at SSWeb.Login.Page_Load(Object sender, EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
<Data>http://newstats.nologyinteractive.com:8181/Login.aspx</Data>
<Data>/Login.aspx</Data>
<Data>50.194.81.126</Data>
<Data>
</Data>
<Data>False</Data>
<Data>
</Data>
<Data>NT AUTHORITY\NETWORK SERVICE</Data>
<Data>12</Data>
<Data>NT AUTHORITY\NETWORK SERVICE</Data>
<Data>False</Data>
<Data> at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Data.XmlDataLoader.LoadColumn(DataColumn column, Object[] foundColumns)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadTable(DataTable table, Boolean isNested)
at System.Data.XmlDataLoader.LoadData(XmlReader reader)
at System.Data.DataSet.ReadXml(XmlReader reader, Boolean denyResolving)
at System.Data.DataSet.ReadXml(String fileName)
at SmarterStats.Config.XmlFileCacheEntry.Load()
at SmarterStats.Config.XmlFileCacheEntry..ctor(String XmlFilenameIn, String XsdFilenameIn, Boolean WatchFile, Boolean LoadXMLFromResourceIn)
at SmarterStats.Config.XmlFileCache.Load(String XmlFilename, String XsdFilename, Boolean UseFSW, Boolean LoadXMLFromResource)
at SmarterStats.Config.AppConfigFile.Load()
at SmarterStats.Config.AppConfigFile.get_Settings()
at SSWeb.Login.Page_Load(Object sender, EventArgs e)
at SSWeb.HelperClasses.CustomPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
</EventData>
</Event>
Any idea where I should start? I don't have the installer any more so if that's a place to go, can you tell me where to find it??