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I have a situation where we would like to know some additional information from customers, such as what company they represent. We deal with School Districts and knowing which School District a customer represents is a big requirement. I figured out how to add custom fields to a ticket, but asking a user to answer that same question over and over for every ticket they enter is redundant. Would be easier to link that data to the user's account to prevent having to re-answer the same question over and over.
Is there any way to add a Custom Field to the User Registration? Something that would be visible when viewing a user's ticket?