Adding Custom Fields To User Registration
Idea shared by Ben Santiardo - September 8, 2014 at 5:14 AM
Declined
I have a situation where we would like to know some additional information from customers, such as what company they represent. We deal with School Districts and knowing which School District a customer represents is a big requirement. I figured out how to add custom fields to a ticket, but asking a user to answer that same question over and over for every ticket they enter is redundant. Would be easier to link that data to the user's account to prevent having to re-answer the same question over and over.
 
Is there any way to add a Custom Field to the User Registration? Something that would be visible when viewing a user's ticket?
________________________________
Ben Santiardo

6 Replies

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5
Hi Ben!
 
At this time there isn't a way to add custom fields to the registration page. I'll go ahead and change this thread to an idea so that other users can vote on this suggestion as well.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Hey Ben, 
 
You have totally right, I have the same request, it make no sense to fill ever the same data each time you open a ticket. As well using the API is not yet possible :-( 

But hopefully in the next release, who knows.

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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Well, it's been nearly two full years... Not sure if this request will ever gain any traction.
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
0
Maybe once but I guess you have right :-(

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

0
Andrea Rogers Replied
Employee Post
Hello everyone,
 
We met this morning to discuss the requested features list for future versions of SmarterTrack. It has been decided that allowing customization of the user registration is not on the roadmap at this time.
 
We'd like to thank you for your participation on this thread and apologize for any inconvenience this causes. If plans for the future change, we will be sure to post an update here. 
 
Thank you,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

1
Dear Andrea,
 
Txs for your feedback but it's so bad. Actually to make the Support simpler it would be great to have informations from the user like his customer number, serial or what ever needed ... 
 
It will save hours of support all over the year.
 
Hopefully the decision will be rethinked.
 
Best regards

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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