Allow different authenticated address / from address ?

Question asked by Rafael Grecco - 4/29/2015 at 5:32 AM

Answered

Hi,

I have a costumer which uses his ERP system to send e-mails through my Smartermail server.

He has configured a default account for his system, so all e-mails are sent from erp@example.com.

But this system uses the user's address as the sending address, so the e-mail must be sent using one e-mail address (erp@example.com) but using the logged user's e-mail address as "from address"(john@example.com).

When this happens they get this error: "550 from address must match authenticated address" and the e-mail is not sent.

I have three questions:

1. I don't remember changing anything on my server configuration, but my costumer says that his ERP has always worked this way and he started getting this error recently. I have not upgraded Smartermail recently. What could have happened? (Maybe I changed some config but I don't remember...)

2. Is there a way to allow that behavior?

3. Is it dangerous to allow it? Is there any downside to it?

Thank you!!

Rafael

2 Replies

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Employee Replied

4/29/2015 at 10:11 AM

Employee Post Marked As Answer

Hi Rafael,

There is a setting in SmarterMail that requires the authenticated email address to be the same as the from address. This setting is found as the system admin under Settings | Protocol Settings | SMTP in tab and change the "Require Auth Match" to None. Then your customer should be able to send out from there ERP as before.

Rafael Grecco Replied

4/29/2015 at 10:38 AM

Hi Brian,

Thank you very much for your help. It is working now.

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