Printing Corruption on via Webmail (HTML emails)

Problem reported by Aftab Hussain - 4/29/2015 at 4:25 AM

Submitted

SmarterMail version: 13.2.5511

Tested on Chrome version 42.0.2311.90 m

and Firefox version 37.0.2

When printing some html emails the normal view of the email is fine, but the print preview is corrupted / not rendered correctly. You can see the issue in this image: imgur.com/m1TgkkC

On the right is the correct view of the email and on the left is the corrupted print preview. This has also been tested in Gmail (Firefox) and via Outlook and the same email prints out fine.

6 Replies

Reply to Thread

Aftab Hussain Replied

5/18/2015 at 5:43 AM

Anyone got any thoughts on this, not had any luck so far?

Bruce Barnes Replied

5/18/2015 at 6:18 AM

The most recent release of SmarterMail 13.X is 13.4.5603, which is three releases newer than the version you are currently running.

I would do three things:

Clear your browser's caches - to ensure that there is no garbage in the cache which might be inserted in the document print function;
Make certain you are on the most recent releases of Chrome and Firefox;
Upgrade your installed version of SmarterMail from 13.2.5511 to SmarterMail 13.4.5603

If those suggestions don't help, then you might also try doing a complete uninstall, reboot, and reinstall of your SmarterMail software.

While rare, upgrades can sometimes allow locked files to remain in place and those older file versions can cause some of the biggest troubleshooting headaches.

Good luck, and please keep us posted as to your progress and outcome.

- Bruce

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Aftab Hussain Replied

5/20/2015 at 11:04 AM

I'll update to the latest version to see if that helps.

Cache won't be an issue as a customer initially had the issue and I checked on my machine with the same results.

Chrome is update to date, Firefox probably isn't as I only use it to test if something is broken so will update.

Removing and reinstalling SmarterMail, what are the consequences of doing so, I inherited the SmarterMail setup along with a Helm automation cluster, so I'm not sure I'm going to be able to uninstall and reinstall without breaking things. I will keep it in mind though.

Steve Reid Replied

5/21/2015 at 7:37 AM

Uninstalling and reinstalling does not touch the setup files at all. However no need to do that, you should uninstall, reboot and then install the latest version

Aftab Hussain Replied

5/22/2015 at 4:24 AM

Is this also required to update to the latest version? Your comment implies that, but making sure.

Steve Reid Replied

5/22/2015 at 5:07 AM

Yes it's best practice to ensure all files are not locked.

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles