While I see there is a "File Manager" in the KB and News sections... Why can't the File Manager be opened up for the entire management portal? Our company could use a File Repository for a variety of reasons. Possibly to send files to users via ticket responses or as a place to store forms that need to be filled out by agents regarding certain tickets.
Would SmarterTools consider opening the "File Manager" as a tool that can be access right from the management portal and not just through certain areas? If so, then as a companion feature, add security permissions as to who can view, add, upload, delete, etc... to certain folders.
Just a thought...would be a nice ability I think.
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES