Michael, in web mail in the attachments tab of the forwarded emails, you should see a message icon next to the message link.  Clicking on the icon opens the eml message in a new window.  Clicking on the link will ask the user to download and/or open in an external program.  I hope this helps.

Robert,

 

Yes, I see that; I was hoping for some other solution as a regualr "every-day" user wouldn't know what to do with that...

 

And even so, trying to open in Outlook throws and error, is there a light-weight app that users are using to view .eml files by default when using the web portal?

 

Are there any plans to integrate a viewer so the normal user doesn't have to jump through hoops to view forwards?

 

Thanks.

Michael, we currently do not have any plans to integrate a viewer for eml attachments.  However, I will add this to our feature request list, since we already have the underlying structures in place.  In the mean time, I recommend "training" your clients to click on the icon for web mail viewing and the link for external app use.

 

Also, I was able to open the downloaded EMLs in Outlook 2013, eM Client, and Thunderbird without any errors.