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I am running SmarterTrack Enterprise Edition Version 9.5.5091, with an Exchange 2010 server. When we email one of the ticket queues in Smarter Track sometimes the emails reach the queue and sometimes they do not. When I test the POP and SMTP settings from Org/Department settings menu, they pass. When I change the SMTP setting to Enable "SMTP authentication" the credentials fail. I'm unsure as to why. The same credentials allow me access to the account we have setup. The error failed to connect to SMTP server is displayed. I'm looking for any direction on troubleshooting the cause.