Mail in folder but not displaying?
Problem reported by Jonathan Spence - 3/24/2015 at 11:21 PM
Hey guys,
I've had a few lingering problems with my sent items box for a while including an inability to search. Working with Smartertools support I completely deleted then recreated the index which seemed to have helped that. However now I went to find an old sent item but couldn't find it. On closer inspection I'm missing about 1 years worth of sent items! I checked the server and the files are in the folder for the missing days. Any ideas?

3 Replies

Reply to Thread
Bruce Barnes Replied
  1. Log out of the user's account.
  2. Stop the SmarterMail service.
  3. Delete the file, "mailbox.cfg," found in the directory which contains the files for the folder with the "missing e-mail" 
  4. Start the SmarterMail service
  5. Log back into the user's e-mail account
  6. The mail should all be back.
Bruce Barnes
ChicagoNetTech Inc

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
Tony Loosle Replied
any ideas on smartermail 16?

Tony Loosle Replied
seems that if you delete the root.cfg file they come back!

Reply to Thread