Mail in folder but not displaying?

Hey guys,

I've had a few lingering problems with my sent items box for a while including an inability to search. Working with Smartertools support I completely deleted then recreated the index which seemed to have helped that. However now I went to find an old sent item but couldn't find it. On closer inspection I'm missing about 1 years worth of sent items! I checked the server and the files are in the folder for the missing days. Any ideas?

Bruce Barnes Replied

3/24/2015 at 11:48 PM

Log out of the user's account.
Stop the SmarterMail service.
Delete the file, "mailbox.cfg," found in the directory which contains the files for the folder with the "missing e-mail"
Start the SmarterMail service
Log back into the user's e-mail account
The mail should all be back.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Tony Loosle Replied

9/27/2017 at 8:18 PM

any ideas on smartermail 16?

Tony Loosle Replied

9/27/2017 at 8:26 PM

seems that if you delete the root.cfg file they come back!

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