Are you manually adding the ActiveSync account or trying to autodiscover?  If autodiscover isn't configured then ActiveSync will fail.  Try a manual mailbox setup just in case.

 

If you are trying manual and it is failing I would check to make sure both the domain and the user have activesync enabled.  Also, try connecting from a different piece of kit just in case.  Usually after enabling the ActiveSync license and enabling the domain/user for the mailbox it should work fine.  We have Outlook 2013 with ActiveSync and it is working normally apart from sometimes it doesn't push emails even though they are in the mailbox.

Thanks for your reply.

 

I was setting it up via a manual setup option, both domain and user have activesync enabled. Can't put my head round it.

 

I've checked the firewall and what-have-you. It seems to work fine on iPhone

 

Still trying to find a solution. (shrugs)

When manually setting the Outlook 2013 account up, are you using the '"Manual setup or additional server types" and then "Outlook.com or Exchange ActiveSync compatible service" method?  This works for me.  It won't work if you are choosing Exchange Server.

I currenty have the same issue. That setting you recommend doesn't fix the problem. How do we fix this?

@Rod Lasky: Looks like your suggestion has worked, as soon as I have set the SSL settings to ignore it's gone through immediately. Many thanks!

Shouldn't these type of posts be changed to a question with a marked answer? When posts like this are left as "problem" type post and marked "not a problem" it seems as if you are denying that the customer even had an issue to begin with.