How to remove block triggered by abuse detection
Question asked by Heimir Eidskrem - March 20, 2015 at 11:35 AM
Unanswered
We use a rule that blocks senders if they generate x amount of bounces in x amount of time.
 
How do we manually remove this block?
Not the rule but the block of the address.
 
 

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Scarab Replied
You can manually remove a blocked address that has triggered your Abuse Detection Rules by going to MANAGE > CURRENT IDS BLOCKS > ALL BLOCKS. You would simply check the box next to the IP Address and click on the [DELETE] button on the top menu.
 
(Protip: if you have a lot of entries, CTRL+F on your keyboard will allow you to easily search for the IP.)
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Can 't respond to scarab for some strange reason.
 
It does not show since its the account that is disabled not the ip.
452 outbound mail has temporarily disabled for this account. 
 
 
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Jim Miles Replied
I had the same issue with a user that triggered my outgoing spam block sending a normal message. Couldn't get it to remove from the web interface (v16). When I try to remove it says in a red pop-up that it can't add to the blacklist even though i choose remove.
 
Had to go hack around and found the file internal_spammer.xml it's located in C:\Program Files (x86)\SmarterTools\SmarterMail\Service\ids_blocks
 
Then you have to restart the smartermail service and then reload the ids block page.
 
I changed the rule from a block to notify for now...
 
 

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