Back to Community Threads
2
Certain websites stop importing stats
Problem reported by CCC - 3/20/2015 at 8:44 AM
Submitted
We have been having an intermittent problem with websites failing to keep up with the current log files.
 
I have not been able to discern a pattern as of yet, some sites on "server a" are completely up to date - while other sites on the same server have only imported logs until a week ago and then they stopped.
 
I tried booting the smarter stats server and the web servers.
 
I also just updated to the latest build and the problem persists.
 
I have at least one test site exhibiting this problem. I realize I can reimport, but I just reimported this site last week.
 
Any suggestions?

3 Replies

Reply to Thread
0
Mel Valline Replied
4/16/2015 at 4:41 PM
We are also currently experiencing this issue with 2 of our sites. I too have been unable to discern a pattern.
0
Dware Replied
8/7/2015 at 2:57 PM
You guys ever get an answer on this?  We are experiencing the same thing.
0
CCC Replied
1/26/2016 at 11:00 AM
The problem eventually self corrected, cause and/or solution unknown.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Configure SmarterStats to Use More/Less System ResourcesSmarterStats > Server Configuration and Management
Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Using Scheduled Tasks with SmarterStatsSmarterStats > Troubleshooting
Exclude an IP Address From Log ImportSmarterStats > Installation and Configuration
Supported Log Formats for importing into SmarterStatsSmarterStats > Installation and Configuration