When adding a YOUTUBE Video, It shows when creating the thread, but once created it no longer shows.

Problem reported by Henry Timmes - 8/25/2014 at 12:22 PM

Resolved

I added a You Tube video by clicking the "More" button then the "Embed Media Content" the video showed in the editor then I clicked "Create Thread" and now the video is no longer showing in the thread.

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

5 Replies

Reply to Thread

Henry Timmes Replied

8/25/2014 at 5:06 PM

Actually I don't think any HTML works or like BOLD or Colors.

This is a test..

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Henry Timmes Replied

8/25/2014 at 5:06 PM

OK that works, but you can't add a youtube video

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Derek Curtis Replied

8/26/2014 at 8:41 AM

Employee Post

Hi, Henry. I was able to replicate this so I will pass it along to the developers. You CAN embed a video - I used a YouTube video as well - in the reply, but you're right: it doesn't show when you actually post the reply. Thanks for pointing it out.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Henry Timmes Replied

8/26/2014 at 10:39 AM

Thanks Derek, it made one of my other posts seem silly, talking about something that didn't even show up.

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Employee Replied

1/26/2016 at 8:38 AM

Employee Post

Hello,

This was fixed in for the 'create thread' a while ago. We did find a issue for other scenarios such as editing a reply as well that has been fixed in the upcoming version 12x.

Thank you for your feedback,

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Enter the verification text