Smartertrack - email event trigger
Question asked by Darrin Domoney - March 12, 2015 at 10:47 PM
Unanswered
Hi,
 
We are just moving over from Kayako as our primary helpdesk product and have noticed one issue
in replicating our existing workflow.
 
In Kayako we have trained our end user community to submit emails with the subject line formatted as
follows:
 
911 - some issue description
 
in the event they need to submit tickets needing urgent resolution. In Kayako the email parser reading 
the subject line automatically sets the ticket priority and sends out a broadcast email to all support staff
to alert us to the issue.
 
Is there a way to replicate this functionality in Smartertrack ?? If so how ??

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