Help Section Crash
Problem reported by VIP SUPPORTAL - August 25, 2014 at 9:14 AM
Resolved
When searching on http://help.smartertrack.com/ the following error occurs.
 

Server Error in '/' Application.


The request failed with the error message:
--
<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="http://portal.smartertools.com/services2/svcKB.asmx">here</a></body>
--.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The request failed with the error message:
--
<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="http://portal.smartertools.com/services2/svcKB.asmx">here</a></body>
--.

Source Error:

 
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
 
[WebException: The request failed with the error message:
--
<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="http://portal.smartertools.com/services2/svcKB.asmx">here</a></body>
--.]
   System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +733994
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +345
   SmarterTools.OnlineHelp.SmarterTrack.svcKB.svcKB.SearchKBArticlesUnderFolder(String adminUsername, String adminPassword, String searchTerms, Int32 kbFolderID, Int32 maxResults, Boolean includePrivate) +258
   SmarterTools.OnlineHelp.Search.SearchHelper.SearchKnowledgeBase(String term) +181
   SmarterTools.OnlineHelp.Search.SearchHelper.DoFullSearch(String term) +29
   SmarterMail_5x_Help.Topics.Misc.Search.SearchButton_Click(Object sender, EventArgs e) +40
   System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +155
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3804

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.17929

3 Replies

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2
Tim Uzzanti Replied
Employee Post
We are aware of the issue and it is being resolved.
 
In addition, we discovered an issue with the Community with your post.  The message text went into the right column etc. on Chrome for Mac.  Were fixing that as well.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Thank you. Should/can I marked this is solved or do I leave it as is? I am new here.
 
 
1
Derek Curtis Replied
Employee Post
The issue with searching within the SmarterTrack.com has been resolved. Thanks for pointing it out.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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