I have an email address that has been caught as a spammer. We have changed the password.
When the user attempts to send an email in SmarterMail it is coming back with Outbound messages have been temporarily blocked due to spam behavior detected on your account.
Checked the logs on the server and they indicate the same: rsp: 452 Outbound mail has been temporarily disabled for this account.
I have verified the account is not disabled, the IP address is not blocked, and his email address is not in SMTP blocking. It is not greylisted, it is not blacklisted. I am not able to find where SmarterMail keeps the list of temporarily disabled accounts.
Is there a way to manually remove the user from the disabled list?