UTC +1 wrong date with german settings
Problem reported by mark - 2/28/2015 at 2:47 AM
Submitted
If I add a task for every year in Webmail-Smartermail. The task is 1 day later. In Webmail I can see the task 1 day later. On Phone or tablet the task is show correct (Exchange Active Sync).
I use timzone (UTC +1) German settings. SM  13.3.5535.
The settings on Server, Computer and Smartermal are the same (UTC +1).
When I use UTC +0 the Task is correct in Webmail. Is this a bug?

15 Replies

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Ronald Voigt Replied
Hi there,
 
seems to be a similar problem with the birthdates in contacts: If I add or change a birthday via iPhone and sync, it is -1 day. I'm using smartermail 13.3.5535 and UTC +1 (Germany)
 
See similar thread 'Birthday changes...'
 
Thanks for any help.
 
Ronald
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Jason Kehoe Replied
I think we are seeing a similar issue. This is what we are seeing:
 
I did an entry of a re-occurring appointment, board meetings.  I tried the "third" of each day: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.  Every one was recorded the day before on my smarter-mail calendar.
Most interesting part:  I sync the calendar to my iPhone.  On the iPhone calendar the board meetings post correctly.
Anyone know why this could be happening?
 
 
2
Steve Reid Replied
As this is clearly a bug, One of you should submit a support ticket so Smartertools can get all the info they need to fix this asap.
 
These kind of obvious bugs are prime candidates for support tickets. Because if it's a bug the ticket is refunded.
1
Ronald Voigt Replied
I already submitted a support-ticket in 2013: [16E-18D73F17-0A2E].
1
Robert Emmett Replied
Employee Post
Mark and Ronald, please contact our support for custom build 13.3.5556.  This should fix the Webmail calendaring issues.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ronald Voigt Replied
Thank you for the information.
 
For there is no way for me to contact the support without a ticket (at least I didn´t find a way), it would be nice, if the support contacts me via email.
1
Employee Replied
Employee Post
We have a custom build that should resolve this issue.  If you can send and email to sales@smartertools.com we will be able to send you this build.  You can put it to my attention Brian.
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Ronald Voigt Replied
I think you've got it!
 
I'm going to test it more at the weekend, but the first few tests worked fine.
 
For I don't use tasks with smartermail, I give the floor to Mark...
1
mark Replied
I tested Smartermail with tasks and worked fine. The task for every year in Webmail-Smartermail is now correct with german settings (UTC +1)
1
Ronald Voigt Replied
I tested around some time with the birthdate of contacts, everything works fine. Many thanks for managing this issue!!
 
Next week we get daylight-time in Germany, I will test if this matters...
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Ronald Voigt Replied
Now I realized a new issue, which may result from the obove solution:
 
- two appointments for March 25 and 26, both at 7 pm changed to 8 pm in the webinterface.
- in iPad, iPhone and Outlook (all synched by CalDAV) the appointments stayed by 7pm !!
 
So now I have two different schedules for these appointments: In the webinterface it is 8 pm, in the synched devices it is 7 pm.
 
Tmezone is set to UTC +1 (Rome, Paris, Berlin, ...)
 
The appointments were created before installing the custom build 13.3.5556.
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Ronald Voigt Replied
Creating a new appointment seems to work fine: Both iphone and webinterface show the correct time.
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Ronald Voigt Replied
I tested around with daylight-saving time in Germany: No more errors up to now with the-birth-date issue.
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Rishikesh Somshetti Replied
User is using outlook configure with IMAP to smartermail server .
Mail received showing proper in outlook but in webmail it shows future date and time
Eg- mail send on 04/june/2016 time 1.30PM , but it shows in webmail 15/June/2016 9.10AM
as current date is 04/june/2016 time 1.35PM.
I have check server and user Local Machine time showing same UTC +5.30
Regards,
NetGains Support Team

NetGains Technologies Pvt. Ltd.
Making iT Simple

Help Desk: +91-22 - 6139 7100

Website : www.netgainstechnologies.com
0
Rishikesh Somshetti Replied
I am getting same error.
User is using outlook configure with IMAP to smartermail server .
Mail received showing proper in outlook but in webmail it shows future date and time
Eg- mail send on 04/june/2016 time 1.30PM , but it shows in webmail 15/June/2016 9.10AM
as current date is 04/june/2016 time 1.35PM.
I have check server and user Local Machine time showing same UTC +5.30
Regards,
NetGains Support Team

NetGains Technologies Pvt. Ltd.
Making iT Simple

Help Desk: +91-22 - 6139 7100

Website : www.netgainstechnologies.com

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