UTC +1 wrong date with german settings

Problem reported by mark - 2/28/2015 at 2:47 AM

Submitted

If I add a task for every year in Webmail-Smartermail. The task is 1 day later. In Webmail I can see the task 1 day later. On Phone or tablet the task is show correct (Exchange Active Sync).

I use timzone (UTC +1) German settings. SM 13.3.5535.

The settings on Server, Computer and Smartermal are the same (UTC +1).

When I use UTC +0 the Task is correct in Webmail. Is this a bug?

15 Replies

Reply to Thread

Ronald Voigt Replied

3/9/2015 at 6:35 AM

Hi there,

seems to be a similar problem with the birthdates in contacts: If I add or change a birthday via iPhone and sync, it is -1 day. I'm using smartermail 13.3.5535 and UTC +1 (Germany)

See similar thread 'Birthday changes...'

Thanks for any help.

Ronald

Jason Kehoe Replied

3/16/2015 at 12:07 PM

I think we are seeing a similar issue. This is what we are seeing:

I did an entry of a re-occurring appointment, board meetings. I tried the "third" of each day: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Every one was recorded the day before on my smarter-mail calendar.

Most interesting part: I sync the calendar to my iPhone. On the iPhone calendar the board meetings post correctly.

Anyone know why this could be happening?

Steve Reid Replied

3/18/2015 at 8:08 AM

As this is clearly a bug, One of you should submit a support ticket so Smartertools can get all the info they need to fix this asap.

These kind of obvious bugs are prime candidates for support tickets. Because if it's a bug the ticket is refunded.

Ronald Voigt Replied

3/18/2015 at 4:22 PM

I already submitted a support-ticket in 2013: [16E-18D73F17-0A2E].

Employee Replied

3/19/2015 at 3:48 PM

Employee Post

Mark and Ronald, please contact our support for custom build 13.3.5556. This should fix the Webmail calendaring issues.

Ronald Voigt Replied

3/20/2015 at 3:59 AM

Thank you for the information.

For there is no way for me to contact the support without a ticket (at least I didn´t find a way), it would be nice, if the support contacts me via email.

Employee Replied

3/20/2015 at 8:03 AM

Employee Post

We have a custom build that should resolve this issue. If you can send and email to sales@smartertools.com we will be able to send you this build. You can put it to my attention Brian.

Ronald Voigt Replied

3/20/2015 at 1:00 PM

I think you've got it!

I'm going to test it more at the weekend, but the first few tests worked fine.

For I don't use tasks with smartermail, I give the floor to Mark...

mark Replied

3/21/2015 at 2:53 AM

I tested Smartermail with tasks and worked fine. The task for every year in Webmail-Smartermail is now correct with german settings (UTC +1)

Ronald Voigt Replied

3/25/2015 at 10:05 AM

I tested around some time with the birthdate of contacts, everything works fine. Many thanks for managing this issue!!

Next week we get daylight-time in Germany, I will test if this matters...

Ronald Voigt Replied

3/26/2015 at 2:31 AM

Now I realized a new issue, which may result from the obove solution:

- two appointments for March 25 and 26, both at 7 pm changed to 8 pm in the webinterface.

- in iPad, iPhone and Outlook (all synched by CalDAV) the appointments stayed by 7pm !!

So now I have two different schedules for these appointments: In the webinterface it is 8 pm, in the synched devices it is 7 pm.

Tmezone is set to UTC +1 (Rome, Paris, Berlin, ...)

The appointments were created before installing the custom build 13.3.5556.

Ronald Voigt Replied

3/26/2015 at 2:32 AM

Creating a new appointment seems to work fine: Both iphone and webinterface show the correct time.

Ronald Voigt Replied

4/29/2015 at 8:49 AM

I tested around with daylight-saving time in Germany: No more errors up to now with the-birth-date issue.

Rishikesh Somshetti Replied

6/4/2016 at 1:47 AM

User is using outlook configure with IMAP to smartermail server .
Mail received showing proper in outlook but in webmail it shows future date and time
Eg- mail send on 04/june/2016 time 1.30PM , but it shows in webmail 15/June/2016 9.10AM
as current date is 04/june/2016 time 1.35PM.
I have check server and user Local Machine time showing same UTC +5.30

Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com

Rishikesh Somshetti Replied

6/4/2016 at 1:48 AM

I am getting same error.
User is using outlook configure with IMAP to smartermail server .
Mail received showing proper in outlook but in webmail it shows future date and time
Eg- mail send on 04/june/2016 time 1.30PM , but it shows in webmail 15/June/2016 9.10AM
as current date is 04/june/2016 time 1.35PM.
I have check server and user Local Machine time showing same UTC +5.30

Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com

Back to Community Threads

Please leave this box unchecked

15 Replies

Reply to Thread

Tags

Related Knowledge Base Articles