Unable to sort output of Advanced Ticket Search in SmarterTrack
Problem reported by Webio - February 26, 2015 at 1:16 AM
Resolved
Hello,
 
I'm using SmarterTrack 10.5.5515.26491 and I've noticed that when I'm browsing search results of advanced search I can't change ordering to any option available. It looks like this issue only exists when using "Search string" keyword search in Advanced Search. When I'm searching using email field I can order results by any option available.
 
Regards    

9 Replies

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0
Andrea Rogers Replied
Employee Post
Hi Webio,
 
This is actually by design and referenced in the online help documents regarding searching. Because the results from the Search String field are already sorted based off of weight, the grid cannot be used to further sort the results (e.g., to be sorted by subject, group, idle time, etc.).
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
1
Can this be changed to a suggestion, as I can definitely see the benefit in this.
1
This is very inconvinient, when you have a result set of 100+ tickts, and they need to be sorted by a manager by IDLE TIME.  Please make this functionality work.
0
Why do you keep removing features because you just decide so? Without offering an alternative! This is very frustrating! Do we need to sign a petition to get the search results sorting back?  Or do we just stop paying money for renewals and move elsewhere?
0
Just wanted to mention that every time we do the search (which is several times a day) I hope you hear us swearing out loud you removed the advanced search result sorting. Your arbitrary "weight" based sorting doesn't work jack when we have to go through the list of dozens or even hundreds results to find the most recent ones! I hope you are happy! Us? We are definitely moving away from SmarterTrack!
1
I had the same beef about a lot of products and not being able to sort and was fortunate enough to find a browser extension that sorts tables by clicking in column headers
 
I use "HTML Table Auto Sort" for chrome and it works 99% of the places I want and need it (Apache server status, WHMCS billing system, etc)
 
Not sure if this would apply to Track but you could try it.
 
That being said, the grids just represents the data, I'm not sure why it should be "held hostage" to a weight pre-determined by an algorithm when manual sorting is clearly what the users want the capability of having (read: what harm would it do to unlock it?)
 
I would recommend the weight be the default sorting but every column header should make a grid or table sortable, it's just good UI/UX.
0
Still "Not a Problem"? Very frustrating how you ignore the user needs. I thought I'd let you know that we are no longer a paying customer and in a process of moving to an alternative solution - and the search sorting situation is one of the top 3 reasons of that decision!
2
Would probably help if you include your suggestions in their recently posted thread asking for suggestions. Likely with the intent of centralizing all ideas instead of searching for everything. 
 
1
Andrea Rogers Replied
Employee Post
Hi all,
 
As Antonio mentioned above, please reference this thread for continuing SmarterTrack's search discussion: http://portal.smartertools.com/community/a86741/discussion-smartertracks-search-functionality.aspx
 
We'd like to centralize the conversation in order to prep for the next major version of SmarterTrack. 
 
Thanks!
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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