Mobile Client Issues
Problem reported by Nicolas Le Merle - 2/25/2015 at 10:10 AM
A client has advised that emails are being cut off when reading via the mobile interface. I have been able to replicate this issue as well, at the end of the 1st sentence on line 1 there are 3 full stops (...) at the end of the sentence and the rest of the email is cut off. Only when replying to the email you can read the full message.
Another issue being reported (which I have confirmed as well) is that signatures are not being applied when sending an email even though the option is there to choose a signature.
I am running SmarterMail Version - 13.1.5451
Could someone please advise if these are known bugs or possibly test if you can replicate it on your test environment.

4 Replies

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Steve Reid Replied
The mobile interface is not refined enough for actual use in my opinion. You should get your clients setup using the built in email app on their mobile device.
It's all of our hope that eventually the mobile interface is given the overhaul it desperately needs.
Nicolas Le Merle Replied
Agreed, the mobile interface is terrible! Customers only use it on their mobiles to view their calendars and contacts because I don't have the active sync licence yet.
Jerry Kuntz Replied
This problem persists in SmarterMail 13.3 Enterprise.
Giorgio Borra Replied
We have the same problem in ver. 13.3
The user don't want to set up the account because it check the corporate mail on his personal ipad.
The mobile interface end the sentence with 3 dots (...) and it's impossible to read all the email.
SmarterTools, there are improvements for ver. 14 in mobile interface ?

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