Both SMTP & SmarterMail Web Service stops working - server not found

Problem reported by Thomas Connelly - 2/13/2015 at 12:34 PM

Submitted

SmarterMail. Product Version: 13.2.5511.17051. Product Language: 1033

Both SMTP & Web interface stops working. If I re-run the install, it seems to temporally fixes the problem.

We are using Y2k12 server standard 12 gig Ram

Any ideas?

3 Replies

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Employee Replied

2/13/2015 at 1:16 PM

Employee Post

Hi Thomas. In the Event viewer, do you see any .NET errors just prior to the MailService process stopping? If so, then I would completely reinstall the .NET Framework, including any optional updates found in Windows Updates.

Thomas Connelly Replied

2/13/2015 at 2:14 PM

Do you mean something like this? Event code: 3001 Event message: The request has been aborted. Event time: 2/13/2015 7:13:50 AM Event time (UTC): 2/13/2015 1:13:50 PM Event ID: e8a30eb49d124682b03a7b3a23ae1f3e Event sequence: 50 Event occurrence: 2 Event detail code: 0 Application information: Application domain: /LM/W3SVC/3/ROOT-6-130682230276735073 Trust level: Full Application Virtual Path: / Application Path: D:\Program Files (x86)\SmarterTools\SmarterMail\MRS\ Machine name: 991-xxxxxxx Process information: Process ID: 2648 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: HttpException Exception message: Request timed out. Request information: Request URL: http://dfgff/Main/frmReadMail_Attachment.aspx?folder=Inbox&uid=1313&partids=4&filename=Download All Attachments [fw NPD Rollout Guid].zip&user=Laura.Parra&mapped=False Request path: /Main/frmReadMail_Attachment.aspx User host address: 99.33.10.249 User: Is authenticated: False Authentication Type: Thread account name: NT AUTHORITY\NETWORK SERVICE Thread information: Thread ID: 80 Thread account name: NT AUTHORITY\NETWORK SERVICE Is impersonating: False Stack trace:

Thomas Connelly Replied

2/14/2015 at 7:15 AM

When I download and install the .NET package the system says it is already installed. It seems that the w2k12 server with 4.0 .NET is a completely different animal. Any ideas?

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