I was always under the impression that if an email address was added to the trusted sender list it would bypass any spam filtering?
I have a client who is trying to receive an email but its keeps bouncing back as the sender is on a spam black list:
[2015.02.06] 09:09:09 [220.127.116.11] rsp: 554 Sending address not accepted due to spam filter
[2015.02.06] 09:09:09 [18.104.22.168] Mail rejected due to SMTP Spam Blocking: * SpamCannibal, * UCEProtect Level 1, * UCEProtect Level 2
So I told the client to add the sender email to the trusted sender list but it still bounces back.
Is there no way I can get this address to bypass spam filtering else whats the point of the trusted sender list?