Hi Ryan,

 

Glad I was able to find this thread! I see you posted a comment on the KB Rod shared with you. From what you mentioned in the KB comments, it seems that you'll need to contact your hosting company. Based on your account email address (if that's your SmarterMail account), it looks like HostMySite.com is managing your email. I'd try contacting them for assistance with this as they'd be the ones with the System Admin access. 

 

I hope this helps!