Hello Michael,
Thank you for the inquiry about modifying the default view in SmarterTrack. Plain Text has been the default after having tested HTML in earlier versions. As you know, conversations are many many messages and HTML elongates the conversations dramatically and slows down the browser. Based on this, we were asked to show as much information in a conversation as we can in the fastest way possible while making it simple to view the HTML for a specific message within the conversation.
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