When a user views a ticket the view it in a non-HTML/Plain Text view. We really need to have the HTML displayed by default in a tickets preview pane (I know this is the opposite of most customers). By HTML I mostly am referring to tables, links, bolds, images and fonts.
Is there a configuration or setting that can change the default setting of the Preview Pane? In SmarterMail there is a setting under account settings called "Display Format" that one can switch between HTML and Plain Text.
We would be amiable to changing this at code base level if needed.