Client is asking why they still get spam for stuff that is clearly spam, especially when the log record for such email looks as belowand i am now running commtouch also:
Delivery for xxxxxx to xxxxxxx has completed (Delivered) Filter: Spam (Weight: 39)
Spam settings are as follows:
Low: 15 - Prefix subject
Medium: 20 - Move to Junk
High: 50 - Delete
So when it says Delivered) Filter: Spam (Weight: 39) - surely that should have gone to junk yet the client go it in their inbox?
Any ideas please