(Delivered) Filter: Spam (Weight: 39) - what does that exactly mean?
Question asked by Jon Eastwood - January 7, 2015 at 7:34 AM
Unanswered
Client is asking why they still get spam for stuff that is clearly spam, especially when the log record for such email looks as belowand i am now running commtouch also:
 
Delivery for xxxxxx to xxxxxxx has completed (Delivered) Filter: Spam (Weight: 39)
 
Spam settings are as follows:
Low: 15 - Prefix subject
Medium: 20 - Move to Junk
High: 50 - Delete
 
So when it says Delivered) Filter: Spam (Weight: 39) - surely that should have gone to junk yet the client go it in their inbox?
 
Any ideas please
 

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Action are configurable within spam settings. You decide what happens based on what weight. Security > Antispam Administration > Filtering
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Cheers Steve,
 
I understand that but I was unsure as to what actual action 'Filter: Spam' refers to low,medium, or high:
 
Plus my settings mean it should never have been delivered
 
current scores
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1
According to your screenshot it should have gone to the junk e-mail folder...
 
Check to see if the user has any content filter that override that behaviour?
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Rod Lasky Replied
Employee Post
Hi all.  A couple of things could be happening here.  
1. The sending domain is specified as a trusted sender at either the system/domain/user level.  
2. Users are allowed to override default spam settings in Security >> Antispam Admin >> Options tab.
 
You are correct that the above message should've been sent to the junk folder.  The reason it wasn't was probably due to one of these.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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