I think SmarterTools has some truly great products. Rather than putting in new features, which is important, I think refinement of the current features needs to become a higher priority. It's the "little" things that can truly make a product shine. I know showing off the interface to new clients has greatly help our company grow but they always ask about search, keyboard shortcuts, drag and drop, calendar sharing, multiple calendars, Outlook type features, Gmail type features, etc.