SmarterTrack 10.1.5276 System Event Notification Issues

I noticed there is an issue within notifications.

Under System Events,

The #body# doesn't seem to produce any output after the upgrade to the latest version from the previous.

The #body# is the only one not work. The rest included below work fine.

I have an event setup to produce the following:

A client follow-up response has been received.

TECH ASSIGNED TO THIS TICKET: #agentassigned#

Please log into the ticket system to work this ticket.

TICKET:            [#ticketnumber#]
SUBJECT:           "#subject#"
CLIENT NAME:       #cf_1#
CLIENT EMAIL:      #customeremail#

DETAILS: #body#

Employee Replied

Employee Post

Hello Daniel,

I wanted to follow up with you on this inquiry. We have made the correction to the #body# tag variable in the SmarterTrack Version 10.2.5364 build.

Please let us know if there is any continued difficulties.

Thank You.

1 Reply