Mailbox Migration Issue

Problem reported by Donavon McKigney - 12/31/2014 at 7:06 AM

Resolved

While in the process of migrating a mailbox from an MSN account, the user changed their password to the MSN account. Now when we try to migrate the mailbox a second time we get the following message "Your mailbox items are currently importing.This page will refresh every 5 seconds until all operations are completed". Yet when I look under Current Migrations, no migrations are listed.

How can I kill the process on the mailbox so I can start the mailbox migration again?

Thanks.

4 Replies

Reply to Thread

Steve Reid Replied

12/31/2014 at 7:50 AM

Restart the smartermail service?

CLEBER SAAD Replied

10/17/2015 at 2:51 PM

If restart the SM the information about mailbox migration goes lost.

Employee Replied

11/6/2015 at 2:09 PM

Employee Post

Donavon, this issue should be fixed in the latest SM 14.4 release.

CLEBER SAAD Replied

6/19/2017 at 1:14 PM

Robert, this issue remaing in 15.5 version! :(

[2017.06.19] 16:08:09 [IMAP] Starting processing for account@domain
[2017.06.19] 16:08:09 [IMAP] [186.202.140.222:account@domain] Processing started
[2017.06.19] 16:08:09 [IMAP] [186.202.140.222:account@domain] Downloading messages from folder "INBOX"...
[2017.06.19] 16:08:14 [IMAP] [186.202.140.222:account@domain] The migration has been cancelled.
[2017.06.19] 16:08:14 [IMAP] [186.202.140.222:account@domain] Processing completed
[2017.06.19] 16:08:14 [IMAP] Finished processing for account@domain

If I go to Current migration don't appears anything.
If I go to Mailbox Import have the information the import it's OK and have 46 messages imported and wait 5 seconds for the refresh.

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