Mailbox Migration Issue
Problem reported by Donavon McKigney - 12/31/2014 at 7:06 AM
Resolved
While in the process of migrating a mailbox from an MSN account, the user changed their password to the MSN account.  Now when we try to migrate the mailbox a second time we get the following message "Your mailbox items are currently importing.This page will refresh every 5 seconds until all operations are completed". Yet when I look under Current Migrations, no migrations are listed.
 
How can I kill the process on the mailbox so I can start the mailbox migration again?
 
Thanks.

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Steve Reid Replied
Restart the smartermail service?
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CLEBER SAAD Replied
If restart the SM the information about mailbox migration goes lost.
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Robert Emmett Replied
Employee Post
Donavon, this issue should be fixed in the latest SM 14.4 release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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CLEBER SAAD Replied
Robert, this issue remaing in 15.5 version! :(

[2017.06.19] 16:08:09 [IMAP] Starting processing for account@domain
[2017.06.19] 16:08:09 [IMAP] [186.202.140.222:account@domain] Processing started
[2017.06.19] 16:08:09 [IMAP] [186.202.140.222:account@domain] Downloading messages from folder "INBOX"...
[2017.06.19] 16:08:14 [IMAP] [186.202.140.222:account@domain] The migration has been cancelled.
[2017.06.19] 16:08:14 [IMAP] [186.202.140.222:account@domain] Processing completed
[2017.06.19] 16:08:14 [IMAP] Finished processing for account@domain

If I go to Current migration don't appears anything.
If I go to Mailbox Import have the information the import it's OK and have 46 messages imported and wait 5 seconds for the refresh.

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