Hmmm...I wish I had read/responded to this thread quite some time ago....
I read with shock above from Andrea (SmarterTools) that the forums were deleted due to "outdated information being referenced in various search results"........
Everyone...please open another browser tab and go to Google, enter the following and search "Configure SmarterMail".....The TOP result:
- THE 'GETTING STARTED' FOR VERSION 2.X!!
IF outdated content was the real reason, then I would have thought that when searching how to configure SmarterMail having the main results coming up for a version years ago would be pretty high on ones list! I could find MANY instances of the above. Now, I understand that keeping old version/help topics are important....but as important as years of experience on the forums? Years of help and time taken by people just trying to help? I really think SmarterTools in some ways have made a statement with that action...and it's not a good sign.
Someone said it about....a terrible business decision to "delete" the old knowledge base......the name gives it away!
One could have taken the old forum information and made it only searchable/accessible only when logged into the new forum....that's ONE of many other ways the reasons given for the deletion could have been dealt with.
I have spent hours today trying to get an external AV to work via the command line scanner option....hours taken...but I KNOW that with a search or two I would have had that information in front of me if the "careful consideration" had actually been careful! Can you tell I have had a long day for nothing!!