http://forums.smartertools.com

Question asked by David . - 12/27/2014 at 9:10 PM

Answered

The forum link now redirects to the portal

Where we can access the great of information that we had before in the forum. In the forum we still find valuable information SmarterMail; This information is for general reference.

Thanks you.

16 Replies

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John Marx Replied

12/28/2014 at 6:44 AM

It would be nice if all the old forum information would be converted to the new one.

Mark DeLore Replied

12/28/2014 at 8:43 AM

I completely agree, the searches have become useless as you can only see them directly in a cached version

Employee Replied

1/5/2015 at 9:33 AM

Employee Post Marked As Answer

Hello all,

In reviewing the Forums traffic over the last several months we were seeing a lot of bot traffic and outdated information being referenced in various search results. Therefore, after some careful consideration, we decided to permanently delete the legacy Forums on Tuesday, December 23rd. We believe the usefulness of the Forums for existing and new SmarterTools customers had considerably declined. Everyone has made a smooth transition to the new Community and we look forward to continue using this as the communication platform for user-to-user and user-to-agent interaction.

Thank you for your understanding.

SmarterUser Replied

1/11/2015 at 12:57 PM

Wow, thanks for including your user base in that decision. You had earlier agreed to keep them available, after your users argued for their usefulness. Now you unilaterally decide that we were all wrong. Way to go!

Henry Timmes Replied

2/24/2015 at 2:19 PM

I was looking for the old forum today, for an old post I needed information from and it's gone..

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Joe Wolf Replied

2/24/2015 at 8:14 PM

I strongly agree that a wealth of information was LOST when the old forum information was deleted. It's very frustrating. I've worked on an issue ALL DAY today and know the answer was in the old forum.

Thanks, -Joe

Steve Reid Replied

2/25/2015 at 7:10 AM

Yeah it's definitely a terrible business decision. It makes me think Smartertools held the old forum in such low regard. They thought the effort put by volunteers to help solve problems held no value.

Makes me question a lot.

Jeremy Wesley Replied

3/3/2015 at 3:11 PM

So if thats what your going to do you need to update the KBs that reference it..

Here is one. So where is the VM now?

http://portal.smartertools.com/kb/a2718/install-and-configure-spamassassin-virtual-appliance.aspx

Webio Replied

3/3/2015 at 10:41 PM

Reported: http://portal.smartertools.com/community/a2002/url-to-spamassassin-virtual-appliance-points-to-old-forums-so-it-is-not-accessible.aspx No response for now.

Jeremy Wesley Replied

3/4/2015 at 7:07 AM

yea, starting to wonder about ST. My spam is getting pretty bad over the last few weeks. We wanted to try this option first before paying for something but seems we're being strong armed into paying for premium spam filtering.

CCWH Replied

3/4/2015 at 10:59 AM

Hmmm...I wish I had read/responded to this thread quite some time ago....

I read with shock above from Andrea (SmarterTools) that the forums were deleted due to "outdated information being referenced in various search results"........

Everyone...please open another browser tab and go to Google, enter the following and search "Configure SmarterMail".....The TOP result:

http://help.smartertools.com/SmarterMail/v2/Default.aspx?qq=%2fSmarterMail%2fv2%2fTopics%2fSystemAdmin%2fInstallation%2fGettingStarted.aspx

- THE 'GETTING STARTED' FOR VERSION 2.X!!

IF outdated content was the real reason, then I would have thought that when searching how to configure SmarterMail having the main results coming up for a version years ago would be pretty high on ones list! I could find MANY instances of the above. Now, I understand that keeping old version/help topics are important....but as important as years of experience on the forums? Years of help and time taken by people just trying to help? I really think SmarterTools in some ways have made a statement with that action...and it's not a good sign.

Someone said it about....a terrible business decision to "delete" the old knowledge base......the name gives it away!

One could have taken the old forum information and made it only searchable/accessible only when logged into the new forum....that's ONE of many other ways the reasons given for the deletion could have been dealt with.

I have spent hours today trying to get an external AV to work via the command line scanner option....hours taken...but I KNOW that with a search or two I would have had that information in front of me if the "careful consideration" had actually been careful! Can you tell I have had a long day for nothing!!

Joe Wolf Replied

3/4/2015 at 12:29 PM

Which AV are you trying to use? I think I'll have one running tomorrow for Avira.

Thanks, -Joe

Steve Reid Replied

3/4/2015 at 1:40 PM

Well said and on point.

Joe Wolf Replied

3/4/2015 at 4:15 PM

Well my hopes of using Avira as an anti-virus are over. I got the command line option to work and it was catching all the viruses and malware that ClamAV was not catching, but Avira is way too slow (about 5 seconds to scan each message) and it spawns a new process for every message that uses about 225,000K of memory per process. In short it's too slow and will kill your server memory fast.

Thanks, -Joe

Henry Timmes Replied

3/23/2015 at 8:54 AM

You can prevent search bot from crawling the forum, By putting this in a robots.txt file at the root of the forum directly. Then that will solve all your concerns and you can bring back the wealth of information that was present in those forums.

User-agent: *
Disallow: /

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Curtis Kropar www.HawaiianHope.org Replied

7/8/2015 at 11:03 AM

I AGREE COMPLETELY !

I was not aware of this thread and just started this one last night

http://portal.smartertools.com/community/a86595/where-is-all-of-the-old-forum-information-wt-ffff.aspx

yea.. bullshit.

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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