Message that says my password needs a special character and it already has one. Can't make changes I need without access.

Problem reported by Mark Lewis - 12/26/2014 at 3:44 PM

Resolved

I am an administrator on our account and I can not make some changes I am working on because an error message pops up that says I have to have a special character in my password. My password has a special character and I have no problem logging in I just can't make some changes I am working on. Other users are having this same error. Please help.

5 Replies

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Marc Wendlandt Replied

12/29/2014 at 2:37 PM

I have found we are having a similar issue. If our users use a symbol such as (:,;,") it does not count as a symbol and is requiring they change their password. If they use a (!,@, etc) it works without an issue.

Mark Lewis Replied

12/29/2014 at 4:24 PM

I have a "!" in mine and it didn't work. Today it works. Not sure what will happen tomorrow.

Employee Replied

1/5/2015 at 10:12 AM

Employee Post

The following are accepted special characters: ` (grave accent) ~ ! @ # $ % ^ & * ( ) - _ = + [ { } ] \ | < , . > / ? (space)

The semicolon, colon, and quote (double and single) are not currently recognized as special characters.

Webio Replied

1/5/2015 at 10:55 AM

Maybe there could be an additional setting in SmarterMail for this to allow admins adding additional characters to be counted as special characters?

Employee Replied

1/5/2015 at 11:29 AM

Employee Post

We have added the semi-colon, colon, single quote and double quote to the list of acceptable special characters. It will be included in the next minor release.

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