Message that says my password needs a special character and it already has one. Can't make changes I need without access.
Problem reported by Mark Lewis - December 26, 2014 at 3:44 PM
Resolved
I am an administrator on our account and I can not make some changes I am working on because an error message pops up that says I have to have a special character in my password.  My password has a special character and I have no problem logging in I just can't make some changes I am working on.  Other users are having this same error.  Please help.

4 Replies

Reply to Thread
0
I have found we are having a similar issue. If our users use a symbol such as (:,;,") it does not count as a symbol and is requiring they change their password. If they use a (!,@, etc) it works without an issue.
0
I have a "!" in mine and it didn't work.  Today it works.  Not sure what will happen tomorrow.
0
Robert Emmett Replied
Employee Post
The following are accepted special characters:  ` (grave accent) ~ ! @ # $ % ^ & * ( ) - _ = + [ { } ] \ | < , . > / ? (space)
The semicolon, colon, and quote (double and single) are not currently recognized as special characters.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Robert Emmett Replied
Employee Post
We have added the semi-colon, colon, single quote and double quote to the list of acceptable special characters.  It will be included in the next minor release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread