Upgrade a User to an Employee
Question asked by Donavon McKigney - 12/23/2014 at 2:21 PM
Answered
Is there a way to make a User into an Employee without having to delete the User account and create a new Employee account since the email addresses have to be unique?

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Employee Replied
Employee Post Marked As Answer
Hello Donavon,
 
Thanks for the inquiry. I confirmed that you would not be able to 'upgrade' an existing User to an Employee or vice versa. Once the account has been assigned the status of either a User or Employee then you can not have both. You would need to remove one before you can add the other.
 
Thanks.
 
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Andrea Rogers Replied
Employee Post
Here's some information on this found in one of our KB articles. Hope this provides some more insight: http://portal.smartertools.com/kb/a2957/why-cant-i-convert-a-user-to-an-employee.aspx

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Donavon McKigney Replied
Thanks  Joe and Anrdea for responding so quickly.
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Donavon McKigney Replied
Another question then.  If Users and Employees are separate, then why can't I create an employee with the same email address as a User?
 
Thanks.

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