Auto Clean Rules
Question asked by John Marx - December 16, 2014 at 3:56 PM
Answered
I have globally set auto-clean for the junk email folder set to 45 days and 90 days for the deleted items folder. I just had a user complain they have items going back to March of this year. That would be over 45 days. They are set to use the server defaults (no overrides). The domains are allowed to override but this domain is not set at the domain or user level.
 
I will be glad to try it at the domain/user level to help in figuring this out as well but do not want to change my setup if this is a known bug or I can run manually.
 
When does this routine run?
Is there a way to manually force it to run?
 
I am on the latest version of 13 (not the hot fix version) and it is the enterprise version if that matters. 

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CCC Replied
I am also experiencing this on 13.1.5457 Enterprise
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John Marx Replied
A week ago we set the rules to:
 
We have "Deleted Items", "Junk E-Mail" set to 30 days
We have "Sent Items" set to 120 days
 
We still have stuff showing still from 2015. The items haven't run for some time. Is there a way to manually run or can we check the logs to see when they last ran or the error? 
 
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Andrea Rogers Replied
Employee Post Marked As Answer
Hi John,
 
Thank you for your questions! I'm sorry about the delay in a response on this thread; I'm seeing it for the first time today. I asked our development team and got some answers for you. 
 
When does this routine run? Is there a way to manually force the rule to run?  
There's not currently a way to force the auto clean rule to trigger. Its thread should be always running in the background - looping through domains and users and doing the cleaning. Since it is always running, the folders should never have messages more than one day past the auto clean threshold.
 
Can we check the logs to see when they last ran or had an error?
Auto clean logging is not currently available, though our developers have this on their list of requested additions. 
 
 
If your auto clean rules don't seem to be running, one thing to verify is that the folder name in the system auto clean rule exactly matches the one in the folder. Even a hyphen in one name while not in the other could cause the rule to not trigger.
 
However, if you've verified there are no discrepancies in the folder names, and you have messages past your auto clean threshold in the folder, I would encourage you to reach out to our Support Department for direct support. They can review your installation to determine if this is a bug in the software or an issue specific to your installation. If you'd like assistance reaching support, I'm happy to help. 
 
Thanks! 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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kevind Replied
Just be careful setting the Deleted Items for 30 days as it doesn't work as you might expect. See: http://portal.smartertools.com/community/a1088/feature-suggestion-modification-to-auto-clean-process-1.aspx
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John Marx Replied
I believe the names for the folder have to be corrected as they are the "stock" folders and not any user specific folders.
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Andrea Rogers Replied
Employee Post
Thanks John. In that case, I'd encourage you to submit a ticket to our Support Department for review. It looks like you have an Email Ticket on your account that can be used for this. (Please understand that if this issue is determined to be a bug in the software, the ticket would be refunded back to your account for future use.) The ticket can be submitted by clicking on the Tickets button up above, clicking on Start Ticket, and choosing the Support Department. Hope this helps!

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Andrea Rogers Replied
Employee Post
Hello all,
 
I wanted to let you know that our most recent SmarterMail version, 15.2.6039, includes logging for folder auto-clean processing. This may help you to resolve the problems you're experiencing with this feature. Check out the full release notes here: SmarterMail 15.x Release Notes, and download this minor version on the SmarterMail Downloads page. 
 
Thanks,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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