Incoming mails from specific account is going to DRAFT Folder
Problem reported by Sajan Oommen - December 15, 2014 at 1:09 AM
Submitted
Incoming mail from one specific email id is automatically going to the draft folder.

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Steve Reid Replied
Don't see how this is possible without a content filter setup.
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Employee Replied
Employee Post
As Steve suggested do you have a content filter set up to do this?  You can check the delivery log and it will tell you if a filter action performed and what filter performed it.
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John Gurhy Replied
Hi, Sorry to post to such an old thread we running 14,2 and are experiencing the same type issue (it's unclear if its from a specific address)  . I have checked the mailbox  in question and no content filer rules have been set-up.  I have checked the headers of the email in question and they look OK e.g, X-SmarterMail-TotalSpamWeight=0;
 
I did send e test email from my account and it was delivered to the users inbox OK.
 
The user is running I.E on Windows 7. I am asking them to confirm the version.
Thanks in advance.
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Robert Emmett Replied
Employee Post
John, what do your delivery logs say for the specific mailbox in question?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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John Gurhy Replied
from the delivery log

[2015.08.19] 09:33:20 [55324] Starting local delivery to xxxxxxxx@chdliving.co.uk
[2015.08.19] 09:33:20 [55324] Delivery for xxxxxxx@ascotrehab.com to xxxxxxxxxx@chdliving.co.uk has completed (Delivered) Filter: None
[2015.08.19] 09:33:20 [55324] End delivery to xxxxxxxx@chdliving.co.uk

replaced names with xxxxx

BTW; email to multiple recipients on the same domain. However one one user has reported the issue. The user in questions says she only uses web-mail.
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John Gurhy Replied
Odd as well I checked another recipient of the same email of the same domain and the email was in her inbox and not her draft folder.
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Jeffrey Pereira Replied
I am seeing the same thing.  Were you ever able to determine the cause ?
 
 

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