Import Mailbox Data to SmarterMail from Third-party Mail Servers

Individual users can use the mailbox migration tool within the webmail interface to import existing email and collaboration data from most third-party mail servers.

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

Follow these steps to use the mailbox migration tool:

  1. Log into SmarterMail as a user.
  2. Click the Settings icon.
  3. Expand the My Settings and Advanced Settings folders in the navigation pane.
  4. Click Mailbox Migration.
  5. The mailbox migration tool will open in a new window. Follow the on-screen instructions to import email and collaboration data from a third-party mail server to your SmarterMail mailbox.

NOTE: The mailbox migration tool will only transfer email, contacts, calendars, tasks, and notes (if supported) from a single third-party mailbox to your SmarterMail mailbox. System administrators can use mail server conversion tools to migrate multiple mailboxes or entire domains from mail server applications like MailEnable, Merak, MailMax, or Imail quickly and easily. System administrators can also use Web services to run migrations for multiple accounts.

SmarterMail is typically able to keep date and time stamps when importing from other email server as long as they follow the standard time and date format in the email header.


Learn more about SmarterMail's enterprise email features and benefits.


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If I have a user already in SmarterMail (like and I use this tool to import Fred's mail, cal, and contacts from an Exch 2007 Sp1 or later platform, will it Merge the data or Overwrite Fred's existing account in SmarterMail?
William Lolli (August 25, 2016 at 7:51 AM)
Hello William. When you perform a mailbox migration on an account in SmarterMail, the third-party data will be imported separately from what's already in the SmarterMail account. It will merge, so to speak, in that both data will be available in the mailbox; however, the imported third-party data will not overwrite any data currently there.
Andrea Rogers (August 25, 2016 at 10:17 AM)

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