Hi Jay,
We haven't heard any other reports of this issue. I'd recommend getting a support ticket submitted so our team can take a look at this. To submit a support ticket, log into the SmarterTools website. Then hover over the menu icon and select My Tickets. Click the New Ticket button to submit a ticket to the support department.
Thank you,
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com