SmarterTools Licensing Information

Can I install a SmarterTools software license on multiple servers?
If your license includes failover, then yes. However, most SmarterTools software licenses may only have one active installation. In order to have multiple active installations of non-failover software, you will need to purchase multiple licenses. The exception is if you are migrating servers. In these instances, the SmarterTools fraud prevention system will allow you to use your license key on multiple servers for a maximum of 30 days. After 30 days, any multiple installations on the same license key will be viewed as fraudulent and the fraud prevention system will attempt to notify the customer associated to the license via email. In addition, the fraud team will be notified of the issue and effort will be made to contact the customer via phone. If the customer fails to resolve the issue, the fraud prevention system will disable the key, as it will assume the license is compromised.

How do I upgrade the edition or level of my license?
Customers can upgrade the level or edition of a SmarterMail, SmarterTrack, or SmarterStats license at any time by paying the difference in cost between the license you currently have and the license you now need (within the same major version). This flexibility is a key concept in the entire SmarterTools philosophy.

Should I get the Professional or Enterprise edition?
For assistance in deciding which edition of the product you should purchase, refer to the product's edition explanation page. These pages can be found in the help documentation for each product. For those who still need further assistance, please contact the sales department by emailing sales@smartertools.com. During business hours you can also start a live chat or call us at 1.877.357.6278.

What about bug fixes and patches?
SmarterTools encourages customers to upgrade to the latest version of the software to ensure access to the most recent features. For this reason, there is never a charge for bug fixes, patches, or minor versions that may be released to license holders within the current major version (for example, from version 1.1 to version 1.2). Customers with current upgrade protection also have access to major version upgrades at no additional charge.

When will my license be considered a legacy version by SmarterTools?
To ensure the highest levels of support, products become legacy after there have been two subsequent major releases. For example, if the current version is SmarterMail 12.x, legacy versions include SmarterMail 10.x and earlier. Because SmarterTools provides upgrade protection to ensure customers have access to the most recent features and bug fixes, SmarterTools does not release minor updates for legacy products.

Can I resell my SmarterTools license?
When you make a purchase from the SmarterTools website or an authorized partner/reseller, you are actually purchasing a non-transferable license to use the software, not the software itself. Per the SmarterTools End User License Agreement (EULA), that license cannot be transferred or leased without written consent from SmarterTools. Therefore, unless you have a written agreement from SmarterTools, you cannot resell your SmarterTools license. For more information, please refer to the EULA, which is available in the SmarterTools Online Help for your product.

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