Back to Community Threads
2
Too many login failures - how to reset?
Question asked by Steve Guluk - 4/25/2018 at 2:32 PM
Answered
Any pointers on resetting in version 16?

Restart IIS site and service?

2 Replies

Reply to Thread
0
Employee Replied
4/25/2018 at 3:08 PM
Employee Post Marked As Answer
Hi Steve, 
 
You should be able to find the blocked user by logging in as the System Admin and going to Manage section > IDS Blocks. Click on the Webmail tab, then use the [...] button to Unblock the IP.
 
Alternatively, if you restart the SmarterMail service, it will undo the brute force lock as well. 
0
Steve Guluk Replied
5/3/2018 at 7:17 AM
Thanks Andrea!
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Migrate SmarterMail to a Different ServerSmarterMail > Installation and Configuration
Recommended SPAM SettingsSmarterMail > Antispam and Antivirus
Attaching SmarterMail 16.x and Older Domains to New BuildsSmarterMail > Domain/User Configuration and Management
Reset Administrator Username and PasswordSmarterMail > Installation and Configuration