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Delete old tickets
Question asked by Nick Brodt - February 15 at 9:12 AM
Unanswered
Hi,
 
We have been using SmarterTrack for a few years and the database is getting very big. Is there a feature available to delete tickets and attachments greater than 2 years?
 
Thank you,
Nick

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Linda Pagillo Replied
February 20 at 7:26 AM
Hi Nick. I spoke with ST support back in 2015 about this. They informed me that once an item is placed in Deleted Items, SmarterTrack will automatically purge them 90 days later. They explained that there is no way to do the purge manually. However, things may have changed since 2015. I'm hoping one of the ST support folks will chime in here and verify.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

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