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Deleting Old Tickets?
Question asked by Leo Novelli - November 24, 2014 at 11:30 AM
Answered
Is there a way to delete all the old closed tickets, along with their associated RawContent and Attachments, from a specific department or group?  
 
We have an old group that we don't use anymore and the old tickets are taking up a lot of disk space within the RawContent and Attachments folders.

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Employee Replied
November 24, 2014 at 3:55 PM
Employee Post
Hello Leo,
 
Thanks for the inquiry. I would suggest for you to perform a backup of the database prior to making any changes or deleting is done. We do have a process that after you select to delete tickets after 90 days we will purge the records from the system. I do believe will also remove items form the attachments and raw content folders.  Please let us know if you encounter any other difficulties.
 
Note:  Items purged from SmartrerTrack are no longer indexed and will not return as results when using Advanced Search.
 
Thank You.
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jwmagno Replied
May 28, 2016 at 7:03 AM
How exactly do we delete all closed tickets? The reply above doesn't say how to do this. For example, tell me how to delete all closed tickets that are over a year old. We are running SmarterTrack Version 11.0.5619.21833. 
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jwmagno Replied
July 8, 2016 at 11:26 AM
We see that SmarterTrack automatically deletes purged items after 90 days.  Is there a job that we can run manually to do this process now so that we do not have to wait 90 day?  Thanks.

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