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Viewing User Record: "New Call Log" Button Doesn't Add Phone Number If Available
Problem reported by Ben Santiardo - July 8, 2015 at 5:58 AM
Resolved
We've noticed that when viewing a user record there are two available buttons on the toolbar "New Ticket" and "New Call Log". The problem we see is that if we click on "New Call Log" it does not prefill the phone number value, even if the user record has a phone number present.
 
Am I doing something wrong or is this a legitimate bug? If it is a bug...when can we expect a fix because this is extremely frustrating for our agents to always have to lookup the number or ask the customer for their number again to type it in?
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

4 Replies

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1
Ben Santiardo Replied
July 9, 2015 at 10:32 AM
After further review, I realized that neither the phone number or the name of the customer is pre-populated. Both data items are available, shouldn't they automatically populate into a new Call-Log?
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
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Antonio King Replied
July 9, 2015 at 10:41 AM
Don't think it's programmed to do that. Probably would be a feature request. 
 
0
Employee Replied
July 10, 2015 at 8:18 AM
Employee Post
Hello Ben,
In the latest release of 11x the call logs should pre-fill the phone number. :)
 

Version 11.1.5668 (2015-07-09)

  • Added: New Call Log from the user preview window now fills out the phone number.
I agree that the name should also be filled in, I will see what I can do for the next version. 
Thank you,
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Antonio King Replied
July 10, 2015 at 9:35 AM
Strange, I didn't get an email notification of this new build.

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